How to Cancel & Request a Refund
You can manage, cancel, or request a refund for your subscription directly with zero friction in your Whop customer portal. If you ever need additional support, you can also email us as an alternative.
- How to Cancel: You can cancel anytime directly from Subscription → Manage Billing on Whop (or via the Whop Customer Portal). Cancellation takes effect at the end of your current period—if you cancel during your 7-day free trial, you retain full access to ChartDatabase until the trial period ends without being charged. If needed, you can also reach support at support@chartdatabase.com as a secondary option.
- 14-Day Money-Back Guarantee: Refunds are eligible within 14 days of your very first paid subscription charge (or initial charge following the 7-day free trial). You can request this directly through your Whop Customer Portal under your order settings, or email billing@chartdatabase.com with your account email as a secondary option. Full refunds are returned to your original payment method within 3–5 business days.
7‑Day Free Trial
The $39/month plan includes a 7‑day free trial through our payment processor, Whop. A payment method is required at checkout. You can cancel anytime during the trial and you will not be charged for that trial period. If you cancel during the trial, you keep full platform access until the 7 days expire.
Refund Policy: First Payment Only
- First Payment Eligibility: Refunds are strictly limited to the very first paid subscription charge. If you are not satisfied, you may request a full refund within 14 days of your initial payment (or your first charge following the 7-day free trial).
- Recurring Renewals Are Non-Refundable: All subsequent monthly renewals, rebills, and recurring billing cycles are strictly non-refundable. You can cancel your subscription at any time prior to your renewal date to avoid future charges.
- Immediate Access Termination: Refunds are processed back to the original payment method by Whop within 3–5 business days. Once a refund is issued, all access to Pro scanning features, charts, and Telegram alerts terminates immediately.
Non‑Refundable Cases
- Any recurring monthly renewal charges or rebills following the initial payment.
- Refund requests made after 14 days from the first payment.
- Accounts that have previously received a refund or repeat-trial claims.
- Promotional/discounted periods, account sharing, or abuse of fair‑use limits.
- Service interruptions caused by events outside our control (e.g., exchange downtime, network failures).
Fair Use; Abuse Prevention
We may deny refunds and/or suspend accounts in cases of suspected abuse, including excessive automated scraping, circumvention of security controls, or creating multiple accounts to repeatedly claim trials or refunds.
Chargebacks
If you initiate a chargeback, we may suspend your account immediately. To resolve billing issues quickly, please contact us first at billing@chartdatabase.com.
Contact
To manage your subscription or request a refund, visit your Whop Customer Portal. For any questions or secondary assistance, email billing@chartdatabase.com with your account email and payment reference.